FAQ

CUSTOMER SUPPORT

We would love to hear from you! Visit our "CONTACT" page here to easily send us a message or you can send an email directly to info@shopninahive.com!

Please note that we are a family business and our service hours reflect that! We are available Monday through Friday from 8am-4pm PST, excluding holidays. Please allow 1-2 business days for a response.

If your question is about an order you have placed, please be sure to include your order number in your message so that we can better assist you!

ITEM CARE INSTRUCTIONS

We recommend that all clothing items (from any collection, Heirloom or not) be hand washed or washed on delicate cycle in a garment bag with mild detergent.  Items containing embellishments which are delicate in nature should be laid flat to dry. Please note that any items made with delicate components (lace, embroidery, tassels, or poms) should be hand washed.

Non-washable items may be gently spot treated/washed with a mild cleanser and air dried.

PRIVACY POLICY

See our Privacy Policy here.

RETURNS AND EXCHANGES

Your satisfaction is extremely important to us. If for any reason you are dissatisfied with your purchase, please contact us here or at info@shopninahive.com.

As a general rule and due to our limited inventory, we do not accept returns or exchanges on orders. However, if your order arrives damaged or late, we will work with you to the best of our ability. Heirloom items are strictly final sale and we do our best to note any defects in our listing descriptions. 

We are dedicated to providing exceptional customer service. In order to continue to offer low prices, please note that in the event where we feel that our policies are being abused, we reserve the right to refuse service, returns, and/or charge a restocking fee.  

SHIPPING POLICY

Our standard processing times are 1-2 business days but during high-order volume times, this can be extended, without notice to 3-4 business days. No orders are processed or shipped on weekends and holidays. Once an order is processed it will be shipped via the method you selected at checkout.

Unfortunately, we cannot guarantee when an order will arrive. Once your order leaves our office, it is in the hands of the carrier service and you should contact them directly with your tracking number if you need further assistance. Please note that any shipping or transit times offered to you by Nina Hive is strictly an estimate. We encourage you to order as soon as possible to avoid any delays caused by shipping.

COPYRIGHT AND TRADEMARK

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Nina Hive LLC, Copyright © 2020, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PAYMENTS

We accept a number of different payment options. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your bank has on file for you). Incorrect information will cause a delay in processing your order. 

ORDER PROCESSING/INVENTORY

Our current turn around time is 1-2 business days, excluding weekends and holidays. We keep all of our inventory in stock, to provide you with the fastest processing time possible.

In the event that we do not have an item in the size you need, reach out to us and we will be happy to see if we can restock for you.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.